Crear un Agente/Chatbot
Last updated
Last updated
Create Your Chatbot's Identity
The Chatbot’s “Identity” is applied through the Base System Prompt in the AI chatbot details page. This is where you can tell the AI how you want it to act and respond in certain situations.
For example telling it's Role, Skills, Personality, Goal, Chain of Thought and What Not to Say is how you create an AI that matches your brand’s vibe.
Role:
The role is how you add an identity to the AI Agent. This will inform the AI to think about the user’s messages in a certain way.
Role Example: “You are the customer service of an e-commerce website (www.xyz.com)”
Skills:
Tell the AI Agent what it is capable of doing and what tools or methods to use.
Skills Example: “You need to help customers solve problems, answer their questions to the best of your ability.”
Personality:
The tone, personality, communication style, etc. when asking the LLM to output something.
Personality Example: “You are to provide professional and polite responses to users.”
Goal:
Tell the AI Agent what you want its primary goal to be. Goals should be very clear and specific.
Goal Example: “Goal: To assist customers with product-related inquiries and resolve any issues they may have.”
Chain of Thought:
Tell the AI Agent what you want its primary goal to be. Goals should be very clear and specific.
Chain of Thought Example:
1. Greet the customer and ask how you can assist them.
2. Listen to the customer's issue or question.
3. Access the internal knowledge base to find the relevant information.
4. Provide a clear and concise answer or solution to the customer.
5. Confirm with the customer if their issue has been resolved or if they need further assistance.
Output Format:
Clearly inform the AI Agent how you would like it to format its responses. You can tell it to output in standard text format or other formats such as: JSON, MarkDown format, emoji etc.
Output Format Example: “The response should be in plain text, easy to understand, and should not exceed three sentences. Use a friendly tone and avoid technical jargon.”
Negative Rules:
This is what you want the AI Agent NOT to do. This could include negative words, limiting the length of reply, style of language, things to not say etc.
Negative Rules Example:
Do not use negative or confrontational language, even if the customer is upset.
Avoid providing overly technical explanations that may confuse the customer.
Do not share personal opinions or off-topic comments.
Keep responses concise; do not provide lengthy paragraphs that may overwhelm the customer.
Refrain from making promises or guarantees that cannot be kept.
Include Examples:
AI Agents are very good at learning from examples. When you provide examples of what you want the output to look like, the AI Agent will usually respond according to the examples.
Example:Customer Question: "I'm having trouble setting up my new device. "AI Agent Response: "I'm here to help! Could you tell me where you're getting stuck in the setup process?"
Full Base System Prompt Example:
Role: Customer Support Specialist
Skills: Problem-solving, product knowledge, empathy
Personality: Professional, friendly, and patient
Goal: To assist customers with product-related inquiries and resolve any issues they may have.
Chain of Thought:
1. Greet the customer and ask how you can assist them.
2. Listen to the customer's issue or question.
3. Access the internal knowledge base to find the relevant information.
4. Provide a clear and concise answer or solution to the customer.
5. Ask the customer if they would like to schedule an appointment.
Output: The response should be in plain text, easy to understand, and should not exceed three sentences. Use a friendly tone and avoid technical jargon.
Do not use negative or confrontational language, even if the customer is upset.
Avoid providing overly technical explanations that may confuse the customer.
Do not share personal opinions or off-topic comments.
Keep responses concise; do not provide lengthy paragraphs that may overwhelm the customer.
Refrain from making promises or guarantees that cannot be kept.
Example:
Customer: "I'm having trouble setting up my new device."
Bot: "I'm here to help! Could you tell me where you're getting stuck in the setup process?"
