# Cobros automáticos

Client accounts can only view and activate auto-billing if their parent agency account has enabled it for them and has selected a package for additional message credits.

Auto-billing is triggered when your account/ chatbot is queried, but it does not have enough credits left.

For example: If your account has auto re-billing enabled set to 1k credits. If your account falls below 1k credits, your credit card on file is charged for the lowest additional credits amount to ensure your account remains active with credits.

The system automatically determines which package to purchase based on the varied packages available. The necessary credits are deducted for the purchase, and any surplus credits are added to the user's account.

In all scenarios, auto-billing is initiated first. The account owner is then informed/notified, and the process continues seamlessly without disruption.

This auto-billing system ensures that all client sub-accounts have continuous access to the necessary resources (chatbots and credits) without manual intervention.
